What our customers say
Ratings collected automatically after every completed shipment — not curated by us.
TransportHub holds an average rating of 4.8 out of 5 from 44,468 reviews collected automatically after completed shipments. Every provider carries a public feedback score, and providers who fall below the platform threshold are removed from the network.
How our reviews work
Every customer is invited to rate their provider after a shipment completes. Reviews are tied to a real, paid booking — there is no way to leave one without having actually moved something. Provider scores are public on their profile and directly affect how often their quotes are shown.
What happens to poor ratings
A single bad job triggers a review by the trust and safety team. Sustained scores below our threshold suspend the provider’s ability to quote, and repeated issues remove them from the network entirely.
Key facts at a glance
- Average rating
- 4.8 out of 5
- Total reviews
- 44,468
- Review eligibility
- Only after a completed, paid booking
- Provider effect
- Score affects quote visibility
- Removal threshold
- Sustained scores below platform minimum